Business Skills

Creative Problem Solving and Decision Making

Who will benefit Anyone who is involved in ensuring that business processes run smoothly by identifying and resolving multi and cross functional problems.

Objectives Gain an understanding of the skills, tools and techniques required to identify and resolve a range of business problems, either solo or as part of a multi-functional team.

Creativity What is it?; what stops us being creative?; how creative are we now?; how does the brain work?; what is mind mapping?

Personality How our personality can help or hinder us being creative.

Team Work How understanding team roles can help us.

Problem Solving Models The main models used by businesses today for reactive and proactive problem solving.

Methodology Identifying and evaluating the options.

Tools and Techniques Flow charting; brainstorming; list reduction; cause and effect charts; Pareto analysis; force field analysis; FMEA.

Generating Solutions The identification, analysis and selection of solutions.

Decision Making The process to follow; the factors to consider; criteria to use; successful team decision making; gaining consensus.

Continuous Improvement The proactive method of problem solving and its links to total quality initiatives.

Action Plan Participants plan and discuss what they will do on return to work.

Creativity and Innovation

Who will benefit Anyone who is faced with the challenge of resolving business problems.

Objectives To enable delegates to apply a variety of creative thinking tools and techniques to actual business problems and situations so they arrive at innovative and creative solutions.

What is Creativity? The creative process; creativity measures; developing the techniques of creative thinking.

Patterns of the Mind Natural; logical; mathematical; lateral; a wider awareness.

Encouraging Creative Thinking Approaching the problem and how to remain open minded; suspending judgment to avoid obvious solutions; risk taking; sharing problems.

Forward Thinking Chaos, risk, experiences and growth; thinking the unthinkable; patterns of the mind; reconceptualisation of patterns within the organisation; new action possibilities; a new view of organisational reality.

A Problem Solving Approach The psychology of problem solving; problem solving styles; analysis of the problem; removing the blinkers; breaking out of constraints; freewheeling; evaluation of ideas.

Methods of Problem Solving Tools and techniques; applying creative thinking techniques; how to create a choice of solutions; an open mind.

Decision Making What will be achieved?; what is the purpose?; what are the options?; challenging the status quo; decision making and effective implementation.

Workshop Session Working with actual examples, delegates determine a creative and innovative approach to arriving at the best decision.

Action Plan Participants plan and discuss what they will do on return to work.

Facilitating in the Workplace

Who will benefit Those involved in the group facilitation process who need to develop the skills of guiding and managing discussions to achieve productive outcomes.

Objectives Understand the ways in which people interact in groups. Acquire the skills to focus processes, guide discussions and clarify outcomes.

Defining Facilitation The purpose; the process; the reasons for facilitation; areas and issues needing intervention by the facilitator; the role of the facilitator; what happens without an effective facilitator?

Levels of Control The case for tight control by the facilitator; the case for allowing the group to freewheel.

Achieving Results Establishing and clarifying the group purpose; mutual agreement on the process; problem solving process; brainstorming; keeping on track.

Observing, Listening and Recording Watching; active listening; taking notes; the importance of accurate and objective observation; developing sensitivity.

Giving Feedback: Reflecting your observations back to the group; suspending judgment; explaining consequences; distinguishing between process and content, facts and opinion.

Interpretative Feedback: Expressing opinions and value judgments sensitively. For number 2....Please contact Danny Lee for the course outlines.